Frequently Asked Questions

1. How long are your shipping times?

We offer a wide selection of items. Typically, items ship within 7 days of receiving your order. For customized products, manufacturing times can be 10 - 14 days. Transit times vary depending on the carrier and destination.

2. What is your return policy?

 

We're confident you'll love the products you purchase from KCEP Designs, but if you are not happy, we offer a 30-day return window for a refund on all non-customized products. Simply tell us what went wrong and send a picture of the item. Once the return for a refund has been authorized, we will provide a return shipping label for you to return the item. Once we have received your return, we will refund your money in full. If you need further assistance, please contact us at Info@kcepproductsllc.com

3. Can I cancel my order?

 

Cancellations are possible if you don't receive your order within the timeframe specified for each individual product on any non-customized item. Sometimes we send orders before we can process the cancellation. If you cancel your order but still receive the product, please contact us for a return shipping label, and we will issue a full refund once the item is returned. Unfortunately, custom printed products are non-cancellable. 

4. What happens if I receive the wrong item?

If there is an issue with your order - if it's the wrong size, wrong color, defective, or otherwise not exactly what you wanted - then simply notify us and provide a picture of the item you received. We'll begin the return process, including issuing a refund or replacement if needed.